Frequently Asked Questions

Your questions are answered here

For Users:

We are a website who allows you to search and locate restaurants of your choice in your nearby areas and we take orders on your behalf to deliver the ordered food to your doorstep.
Online ordering provides several advantages over telephone based ordering. You will not receive a busy line, and no one will put you on hold, while your orders will be relayed to the restaurant accurately. You would also be able to see the entire menu online instead of listening to someone speak out the entire menu to you. It’s much more convenient than making a long and extensive order over the phone. You would be able to make a well informed decision about the restaurant of your choice by reading reviews on them.
However, in case you still want to place the order via phone, Hungrynaki customer care assistants will give you an unbiased choice of restaurants along with other necessary information.
Nope.
You do not need to pay any extra money to use our site. However, we do charge a home delivery fee, which varies from restaurant to restaurant. The restaurant details page in the website mentions the delivery charges of each restaurant if any.
There are several payment options on our site including Debit/Credit card payment, bKash, as well as Cash payment on delivery. The food that you ordered will be delivered to your address and the payment confirmation bill would be sent over mail. This bill would include the delivery charge. You can pay using any of the payment options for most restaurants; however, for some restaurants all the payment options might not be available.
Yes you can make advance orders. Just mention the date and time when you would want the delivery made and write it on the comment box and you will receive it at that time. Please note that even the advance orders can be delivered only during restaurant operational timing. For example, if a restaurant starts their operations around 11am, they would able to make deliveries earliest by 11:30 am even if you would have placed an advance order.
Yes, you can make online payments using your debit and credit card. This option is available with all restaurants. You would get an option to choose your preferred mode of payment on the cart section while placing an order.
The address that you mention has to be the place where you want the delivery. The address can be stored with us (if you are registered) and can be used later when you want to order again. You have the option of storing 2 addresses with us. We would deliver to your office or any other address. However, we will not deliver to any public place, for example- another restaurant, airport, station etc.
Hungrynaki does not take any responsibility for the time of delivery. Although we mention a delivery time for each restaurant, it is only an estimated time and not a promise. The delivery time It would also depend on the weather, traffic, the kind of dish ordered etc. The delivery is guaranteed and we request you to contact us directly over phone or mail us at support@hungrynaki.com in case the order is delayed by more than the stipulated time so that we can do a follow-up on the order. Please note that some of the restaurants do their own delivery too.
Mail us at support@hungrynaki.com or call us on our helpline number 09606 454545/ +88 01841 486479 (HUNGRY). Our customer service assistants will assist you on any issue.
It’s really up to you.
If the making of your ordered food is already underway, you would not be able to cancel it. In case the restaurant has not started processing the order, we can get the order cancelled. Please call us at 09606-454545 to check the status of your order. We usually request you to cancel within the first 5 minutes of your order placing.
Phone number is mandatory for us to call you in case the restaurants require any clarification on your order or address. Also, in case something that you have ordered is not available or if the order is going to be delayed for any unavoidable circumstances, we can let you know over the phone. That’s why you should provide us with a number where you would be available. In case, a customer does not provide a valid phone number or is unavailable after placing an order, Hungrynaki will not be liable if the order is not placed.
Your personal information is sent to the delivery team for delivery. We also use your email id to send you newsletters or other information you have subscribed to. Time and again we have lucky draws among our customers for which we use their email ids. Restaurant or Hungrynaki will never use your personal information for any other purpose other than the ones mentioned above.

We take security seriously and we take precautions to keep your personal information secure. We have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. However, due to the open communication nature of the Internet, Hungrynaki cannot always guarantee that communications between you and Hungrynaki or information stored on Hungrynaki servers will be 100% safe. However, they will be free from unauthorized access by third parties.
If you cannot find any restaurant in our list, that restaurant might not be listed with us. You can mail us and we will try to bring the restaurant with us, you could also apprise them of our service. There is also a ‘Join us’ section where the restaurants can request to be added.
If you received the order details through email after placing an order, which means your order has been received by us. In case you did not, your transaction did not complete and order was not placed. You would have to place the order again, in case you have any further trouble please call us at 09606-454545 and our customer service assistants will take your order. You can also email us at support@hungrynaki.com for any further assistance, although we do not process orders placed over email or through our Facebook page.
  • Every time an order is placed you earn reward points. These reward points can be redeemed for free gifts later.
  • You can save your address for delivery to enable faster ordering the next time.
  • Features like One click ordering and saving of favorite restaurants require you to be signed in.
  • You may subscribe to our monthly newsletter, you will get updates about the offers and deals at our listed restaurants.
  • There are a few more advantages once you register with us, you will discover them once you register.
Our helpline number is accessible from 10:00am to 10:30 pm 7 days a week, 365 days a year (almost!). However, when placing online orders, you can place advance orders/bookings at any time of the day. The booking/order would be confirmed only when the restaurant starts their operations and processed at least 30 minutes from then. There are many more advantages once you register with us and discover them.
Anyone registered on Hungrynaki can write reviews on the site. However, Hungrynaki reserves the right to remove the review in case there is any objectionable language or wrong information used in the review.
Follow these simple steps:
  • Select your city and area, then search the name of the restaurant from where you want your food.
  • Then go through the list of food items.
  • Click on the ‘add’ button to add the item in your cart.
  • Once you’re done selecting the dishes, select the payment and delivery option suitable for you and click on the ‘Get your food’ button.
  • Next step: sit down and wait for your food to show up.
Yes, we do offer phone support - you can call our customer service assistants at 09606-454545. Although we can process your request more efficiently if you order online, we do understand that you might not always be connected to the internet and we are happy to provide the phone support.
f you place a delivery order through Hungrynaki, you get a unique order id at the end of the order. This order id can be used to check the status of your order with Hungrynaki. Please note that this order id has no relevance whatsoever with your order at the restaurant.
Once you log-in, you would be able to see a link in the header section named "password". This will take you to the password change page.
No, you do not need two accounts. When you sign up with Hungrynaki, you get the option of putting a Primary and a Secondary address. Put your 2 addresses in these. When you place an order, your primary address will be default in the address field. In case you would want to change it to the secondary address, please check the option "Use my Secondary Address" just below.

For Restaurant Owners

You can get your restaurant registered by getting in touch with us at restaurants@hungrynaki.com or by giving us a call at 09606-454545. Our representatives will let you know the procedure in detail.
Grow Your Business with Online Food Ordering. Maintain existing customer loyalty and attract new customers and revenue by having the convenience of online food ordering.

You will have a Web Site presence. More and more restaurants are establishing a website presence to serve their customers. People find restaurant websites useful to learn more about the establishment, the menu, and its location(s).
The HungryNaki System is also very beneficial to your current advertising. Let the public know about your online ordering system by adding your link to magazine and newspaper ads, your Yellow Pages listing, your business cards, menus, company documents, radio commercials, and many more platforms.
We do everything, from setting up your entire menu and website online, to maintaining and updating the site with any information you request.
Everything you need to fulfill the online food order. When a customer chooses online food ordering from your menu, you will receive the complete order, the full list of items ordered and also the delivery time. Hungrynaki can also provide you a monthly sales report upon request.
Promotion is easy and doesn't have to cost you any more than what you pay for in promotions today. Just let everyone know that you can now accept online food ordering. Whether you advertise today by flyers, in the mail, or in the paper, add your website address to the advertisement and let it be known you now accept orders online.

Disclaimer

The information and services available may include inaccuracies or typographical errors. Changes are periodically added to the information herein. 'Hungrynaki' may make improvements and/or changes at any time. We do not warrant that our services will be uninterrupted or error-free, that defects will be corrected, that the site or the server that makes it available are free of viruses or other harmful components. We do not warrant or represent that the use of the store or the materials made available, will be correct, accurate, timely, or otherwise reliable. Hungrynaki shall have no liability to you for any interruption or delay in access to the site irrespective of the cause. The information, services, products and materials contained here are provided on an "as is" basis without warranty of any kind. We hereby disclaim all warranties and conditions with regard to the service, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. No advice or information, whether spoken or written, which you obtain from us shall create any warranty not expressly made herein. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of the service is done at your own discretion and risk and you will be solely responsible for any damage to your computer systems or loss of data that results from the download of such material and/or data. Restaurant listing, price, discounts, schemes, promotions and availability of information/data are subject to change without notice.

Just Download & Order

Hungrynaki is also available on your phone. Download the HungryApp and order food from wherever you are with a few clicks.

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